RETURNS POLICY
Customer satisfaction is important to us at ARKequine. If, however, you are not completely satisfied with an item purchased from www.ark-equine.com you may return it to us within 14 days of receiving your order for a refund. We endeavour to process your return within 5-10 working days of receipt, however, this is not guaranteed. Returned goods are your responsibility until they are received by us, we strongly recommend you obtain proof of postage and use a trackable service. Please ensure the goods are packaged sufficiently and that they cannot be damaged during transit to us. Please retain your receipt, as it is required for to process any refund. Unwanted goods must be returned in a fully resale-able condition and any tags must be intact and in their original packaging . We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.
HOW TO RETURN
If you choose to return any unwanted goods you must cover the cost of the return shipping. We do not offer free returns. Please take-care to repack your unwanted items back into the outer packaging your items arrived in. Ensure it is packed safely, and securely, and take time to make sure it is sealed and waterproof. You will need to print and return a customer RETURN FORM please click here to download Failure to do so will mean your return will not be processed.
WHERE TO SEND MY RETURN
Please send the unwanted items, appropriately packed containing the RETURN FORM, to the following address.
ARKequine
Returns Department
Newbridge Industrial Estate
Newbridge
Co. Kildare
W12 YF63
Ireland
CAN I GET A REFUND OR EXCHANGE
At present, we are not offering exchange on returned items. We offer refunds on returned goods for all customers in ROI, Northern Ireland and UK. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.
WHAT IF MY ITEM IS FAULTY
In accordance with the Consumer Rights Act 2015, if you believe an item is faulty, cannot be fixed or replaced, please contact our customer services team here.
